FAQ

Fast Shipping from Our Ontario Warehouse

Orders placed by 11:00 AM EST, Monday to Friday (excluding holidays) ship the same business day from our Ontario warehouse.

If you have a tight deadline, please contact us in advance and we’ll do our best to accommodate your request.

Shipping Rates & Freight Quotes

Shipping fees vary based on order size, weight, and destination.

Please call or email us for a custom shipping quote. We may be able to offer better shipping rates than those shown online.

Special freight discounts may be available for large wholesale orders.

Wholesale Quantity Discounts

We offer quantity discounts on most items, including non-woven bags, garment bags, and retail packaging supplies.

Accepted Payment Methods

Visa MasterCard

Visa Debit American Express

PayPal E-transfer

Wire Transfer Direct Debit

All payments are processed securely.

Returns Policy

Returns are accepted within 15 business days of delivery.

IItems must be new, unused, and in resalable condition in original packaging.

A restocking fee of up to 15% or $10.00 whichever is greater may apply.

Refunds are issued to the original payment method after inspection.

Damaged or Defective Products

If your order arrives damaged, please notify us within 2 business days of receipt.

We will arrange free pickup.

You may choose a replacement at no extra cost or a full refund.

Your satisfaction is important to us.

Warehouse Pick-Up (No Shipping Fees)

Customers may choose to pick up orders directly from our warehouse and avoid shipping fees.

No shipping charges apply to pickup orders. If shipping was already paid, shipping fees will be fully refunded.

Please notify us in advance so we can prepare your order.

Pickup Hours:
Monday to Friday, 8:00 AM – 2:30 PM (excluding holidays)

Warehouse Address:
651 Harwood Avenue North, Unit 3
Ajax, Ontario, L1Z 0K4

Shipping Destinations

We ship to all provinces and territories across Canada.

Select items may ship to the United States. Please contact us for US shipping availability and rates.

Garment Bag Packaging

All garment bags are sold by the case of 50 pieces.

Some styles may be available in smaller quantities—please inquire.

Custom Logo Printing on Non-Woven & Garment Bags

We offer custom logo printing on non-woven bags and garment bags.

Minimum order quantity: 100 bags
Production time: Approximately 2 weeks from logo approval

Send us your logo files to receive a quote and proof.

Printing Methods Available

All non-woven bags are printable. We offer:

Silk Screen Printing

Heat Seal Printing

Customers may also choose to print the bags themselves.

Need Help or a Custom Quote?

Call us or email us for:

Wholesale pricing

Custom printing quotes

Shipping estimates

Large or rush orders